By Mary C. Lacity
A wealthy database of over 2,200 outsourcing preparations, studied throughout sectors and geographies, and over the years, from inception, via agreement signing, to results. This ebook has exceptional perception into the powerful practices which were confirmed powerful time and again.
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Additional resources for Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services
Reprinted with kind permission from the Cutter Consortium. Chapter 4 Creating Shared Services in the Private and Public Sectors. Chapter 4 is based on a new case study and a case study that was published in Lacity, M. and Fox, J. (2008), “Creating Global Shared Services: Lessons from Reuters,” MIS Quarterly Executive, Vol. 7, 1, pp. 17–32. Chapter 5 The Changing Role of Client Project Management. Chapter 5 is a reprint of Lacity, M. and Rottman, J. (2009), “Effects of Offshore Outsourcing of Information Technology Work on Client Project Management,” Strategic Outsourcing: An International Journal, Vol.
2006; Rottman and Lacity 2008). Of the eight times contract size was examined, four studies found that larger contracts performed better than smaller contracts, three studies found that contract size results were insigniﬁcant, and one study found that smaller contracts performed better than larger contracts. Thus, the preponderance of evidence suggests that either larger contracts performed better than smaller contracts or that size did not matter. As an example of the former, Domberger et al. (2000) found that higher-value contracts (price) were positively related to service quality.
The ITO ﬁndings on prior ﬁrm performance are based on nine studies before 2007, whereas the ﬁve BPO studies on prior client ﬁrm performance were conducted between 2006 and 2010. ITO researchers might revisit this variable – perhaps the more current BPO research ﬁndings also apply now to ITO. Size Attributes. Researchers have asked two questions about a client’s size: Are large or small client ﬁrms more likely to outsource? Are large or small departments more likely to outsource? The research results are inconclusive: effects of client size and department size on outsourcing decisions produce mixed results in both the ITO and BPO literatures.